Refund policy

Last Updated: June 5, 2026

At The Unfold Arc, we want you to be completely satisfied with your purchase. We encourage all shoppers to consult our comprehensive Size Guide prior to completing a purchase to find your perfect fit.

3.1 The Policy Window

We provide a 10-day Return and Exchange policy window. You have exactly 10 calendar days from the verified date of delivery to request an item exchange or return via our automated digital dashboard.

3.2 Condition Guidelines for Eligibility

To qualify for a successful exchange or return, garments must meet our quality standard guidelines. Returned items will be systematically rejected if they fail to comply with any of the following parameters:

  • The item must be completely unworn, unwashed, unaltered, and entirely undamaged.
  • The item must bear no traces of perfume, makeup, deodorant, or laundry detergents.
  • All original tags, product labels, and original packaging must be returned intact.
  • Items purchased under clearance sales, archived sales, or customized drops are eligible for exchanges or digital store credit only; they cannot be refunded to the original payment source.

3.3 Cost of Returns and Exchanges

✨ Zero Charges for Returns & Exchanges:
There is no cost to the consumer for returns and exchanges. All returns and exchanges are completely free of charge, including reverse pickup logistics, provided that the items strictly comply with our condition guidelines for eligibility outlined above.

3.4 The Exchange Protocol (Size and Product Swaps)

If you require a different size or alternative item, submit your request through our online panel within the 10-day window. We will arrange a free reverse pickup from your original delivery address. Once our facility inspects and approves the item, your new requested selection will be dispatched automatically at no extra cost.

3.5 The Outright Return and Refund Pipeline

If you choose an outright return for a refund within your 10-day eligibility period, the following protocol applies:

  • Prepaid Transactions: Following warehouse inspection and approval, the full product value will be credited back directly to your original payment method (Bank Account, Credit/Debit Card, or Wallet) within 5 to 7 operational business days. No operational shipping deductions will apply.
  • Cash on Delivery (COD) Transactions: Refunds for COD transactions are processed securely. An automated link will be sent to your verified mobile number/email address, allowing you to securely input your UPI ID or bank details for a direct transfer. Alternatively, you can opt for 100% value in digital store credit via a gift card valid for 1 year.

3.6 Damaged or Defective Items upon Arrival

In the unlikely event that your package is structurally compromised or exhibits a genuine manufacturing flaw upon arrival, please notify us within 48 hours of delivery at founders@theunfoldarc.com with clear digital images of the defect.

Verified transit damages or structural manufacturing flaws will receive immediate free replacements or complete 100% value refunds.

Contact Information

For any return or exchange requests or inquiries, please contact the founders directly at:

📧 Email: founders@theunfoldarc.com